More information on Customer Development
Pumla Siphamla, National Account Manager, South Africa
You’ll be working with a diverse range of customers; small, large, local, regional, global. It's an opportunity to drive your competitiveness and creativity to the test from day one
Nearly 25,000 people use a Unilever product every second in virtually every country in the world; these products are bought from 11 million stores, run by 150,000 customers. These numbers will double when we achieve our company ambition.
Our Customer Development teams partner with customers to pioneer new products, categories and concepts.
We focus on ‘sales fundamentals’ – standards that measure our in-store performance. In partnership with retailers across the globe, we are focused on brilliant in-store execution of shopper-focused category plans.
Collaborating with customers
Our innovative approach to collaboration is consistently recognised by our customers.
Customer Innovation and Insight Centres (CiiCs) promote collaboration by utilising our global experience and knowledge, along with leading-edge tools and methods.
Our Joint Business Planning provides customers with end-to-end solutions, from product innovation to in-store execution.
Focusing on shoppers
Whether in category management, developing and implementing brand/category solutions and activities, or account management focusing on turnover, profit and market share, a Customer Development role with us will see you providing leadership in shopper trends, habits and behaviours.
Customer development key facts:
We employ 171,000 people globally and sell products in over 190 countries worldwide
2 billion consumers worldwide use a Unilever product everyday
Our top 20 brands account for around 70% of our sales
By the end of 2011, 55% of our turnover was generated in developing and emerging markets
Retail customers choose to work with Unilever because we help them differentiate themselves through our unique activations of our numerous brands.
Growing sustainably with customers
- Sustainability is at the heart of everything we do in Customer Development.
- The Living Project, a collaboration between Walmart and Unilever, inspires shoppers with small actions they can take to live a better life, in a better world, without sacrificing time and money. The programme offers shoppers solutions to help them take small actions that make a big difference.
- Through the Shakti programme, in India, we have expanded a direct distribution network of micro-entrepreneurs who sell our products in their small local shops, doubling their household income in the process while broadening Unilever’s reach at the same time.